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Noticeboard

Please allow 48 hours for all prescription requests.

'Self-Care' please click on to the link for further information

Dr Kidd runs a specialised contraception clinic, please make an appointment if you wish to discuss options. 

The treatment room operates an appointment system - you need to contact them directly in person or by phoning them on 028 94413977.

Routine appointments are 10minutes per patient. If you require a longer consultation, please book a double appointment.

Please switch off mobile phones during your appointment.

If you wish to speak to a GP by telephone, please ring the surgery before 11am and the GP will ring you back between 12pm and 2pm. Please keep your telephone line free.

Please inform us immediately if you change your address, contact number or email address.  You can do this by completing the on-line form (see change of address) or contacting the practice directly.  It is your responsibility to contact relevant hospitals, health care organisations or professionals, if you or a family member are waiting for a hospital appointment.  Failure to do so could result in you or your family member missing an appointment due to an incorrect address.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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