Appointments

The practice uses a variety of patient access methods to ensure adequate access to the practice. 

We use a telephone first system for GP appointments. To request a callback, please ring 028 9441 3950 from 8.30am.  Telephone appointment requests are booked by reception staff and triaged by GPs according to clinical need. Patients are offered a face to face appointment if deemed necessary. Alternatively, patients can also present in person at reception. There are a limited number of routine appointments available each day, however medically urgent calls will be accomodated. To prioritize the urgency of the appointments, our reception team will ask you for some details regarding the nature of the call. Reception staff have been trained in Care Navigation and appropriate signposting. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

For appointments with a GP we offer a mixture of:

·   Pre-bookable telephone appointments up to one  week in advance

·   Same day routine call access

·   Same day medically urgent appointments both telephone and face to face

·   Face to face appointments for medicals, procedures, investigations etc 

For appointments with a Practice nurse we offer both pre-bookable in advance and on the day:

·    Face to face

·   Telephone appointments 

Morning: 8.30am - 1.15pm, Mon - Fri
Afternoon: 1.45pm - 5.30pm, Mon, Tue, Wed & Fri

The practice is closed on Thursday afternoon from 1pm. Emergency cover is provided, please telephone the usual surgery number to obtain contact details.

On occasions the practice may be closed for training - care in this case will be provided by Dalriada Urgent Care.

Out of hours cover is provided by Dalriada Urgent Care - 028 2566 3500.

This service is for urgent medical care only, not repeat prescriptions, minor ailments, etc.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to speak to
• if you need an interpreter
• if you have any other access or communication needs

Home visits are only available for those patients who are housebound and cannot travel to the Health Centre.

To request a home visit, please phone the surgery as early as possible after 8.30am. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

A doctor or nurse will phone you back to assess your request and arrange one of the following

• a home visit
• telephone advice
• attend the surgery
• send a district nurse for tests
• organise an ambulance for hospital transfer 

The treatment room is open from 9am -12.30pm and 2.00pm -5.00pm Monday to Friday for nursing procedures including

•  investigations
•  immunisations
•  blood tests
•  dressings

Appointments are organised either by telephone via reception on 028 9441 3950 or directly by the treatment room staff.

You may need to collect a note from reception to bring to the treatment room in order for the treatment room staff to carry out your procedure.